Terms And Conditions
All correspondence(s) in respect of package tours
service bookings should be done through web site https://www.matara.in
or through contact number 8617595694.
Payments: For all the services contracted, certain
advance payment should be made to hold the booking, on confirmed basis &
the balance amount can be paid either before your departure from your place or
upon arrival at Rampurhat but before the commencement of the services provided
by us.
Apart from above in some cases like bookings
during the peak season / peak days full payment is required to be sent in
advance.
Mode of Payment: Online
payment through payment gateway or cash on arrival (If required)
Cancellation Policy: In the
event of cancellation of tour / travel services due to any avoidable /
unavoidable reason/s we must be notified of the same in writing 3 days in
advance (exclusive of date of journey). Cancellation charges will be effective
from the date we receive advice in writing/mail, and cancellation charges would
be as follows:
Note: Written
cancellation will be accepted on all working days, except Sunday, Any
cancellation sent on Sunday's will be considered on next working day (Monday).
For the peak season / peak days booking, the
payment is non-refundable.
In case you cancel the trip after
commencement, refund would be restricted to a limited amount only which too
would depend on the amount that we would be able to recover from the hoteliers/
contractors we patronize. For unused hotel accommodation, chartered
transportation & missed meals etc. we do not bear any responsibility to
refund.
Our Liabilities & Limitations: Please note
that after the finalization of the Tour/ service Cost, if there are any hike in
Taxes, fuel cost etc– by Govt of India, the same would be charged as extra.
Matara.in acts only
in the capacity of agent for the hotels, transporters & contractors
providing other services & all exchange orders, receipts, contracts are
issued subject to terms & conditions under which these services are
provided by them.
All itineraries, mentioned in packages, are normally
fixed and will not change. However, we
are providing customized tour also. Please refer point 22 & 23 of FAQ. Numerous factors such as weather, road
conditions, the physical ability of the participants etc. may dictate itinerary
changes either before the tour or while on the trail. We reserve the right to
change any schedule in the interest of the trip participants' safety, comfort
& general wellbeing.
Our rates are based on the prevailing rates as
negotiated by us with the hotels, transportations etc. Hotels and transporters etc.
retain the right to modify the rates without notice. In case of such changes
the rates quoted before the modification, can be changed by us according to the
modifications by hotels, transporters etc. All hotel bookings are based on
usual check in and check out time of the hotels until unless indicated in the
itinerary.
We shall not be responsible for any delays
& alterations in the programme or expenses incurred – directly or
indirectly – due to natural hazards, train cancellations, accident, breakdown
of machinery or equipment, breakdown of transport, weather, sickness,
landslides, political closures, or any untoward incidents.
We shall not be responsible for any loss,
injury or damage to person, property, or otherwise in connection with any
accommodation, transportation, or other services, resulting – directly or
indirectly – from any act of GOD, dangers, fire, accident, breakdown in
machinery or equipment, breakdown of transport, wars, civil disturbances,
strikes, riots, thefts, pilferages, epidemics, medical or custom department
regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering
the expenses for accident, sickness, loss due to theft, or any other reasons.
Visitors are advised to seek such insurance arrangements at their own. We will
provide First Aid kit in vehicles which will be used for visit to different
locations mentioned in the packages. All baggage & personal property/s at
all times are at the client's risk.
Please Note : We
will not be responsible for any costs arising out of unforeseen circumstances
like landslides, road blocks, bad weather, or any other act of GOD etc.
